Product
Knowledge base
Your business, living in the AI's memory.
360Frontdesk only answers as well as it knows your business. The knowledge base lets you load your FAQs, services, prices, hours and documents once. The agent references them in every conversation, so replies are always accurate and on-brand.
FAQ ingestion
Add your common questions and answers in English, Arabic and more. AI matches them to real customer phrasing automatically.
Service catalog
List what you offer, how long it takes and what it costs. The autopilot agent uses it to answer and book accurately.
Pricing & hours
Keep your rates, opening times and policies current and the agent always quotes the right thing.
Documents
Upload price lists, prep instructions and policies; customers get exactly the right file when they ask.
Auto-updating
Change a price or FAQ once and every future conversation reflects it immediately.
Why a knowledge base matters
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